Coming soon
Build Conversational AI Users Actually Want to Use
Go beyond logs and traces to understand user intent, catch frustration before it causes churn, and make decisions backed by real conversational data.
Know why, build right.
Bitlyte is a semantic observability platform that plugs into your code with a lightweight SDK. Spot friction, validate what's working, and turn insights into better agent experiences.
Sentiment measurements across time with Semantic Dashboard
Track how your users interact with your tools at a glance, with time-series metrics that show how new features and updates move the needle.
Find out what your users want
Categorise and trace what your users really want with intent topic modelling that shows you not just what your users are doing, but also how and why.
Predict churn
Bitlyte scores churn signals on frustration, rephrases, and usage metrics so you can discover and focus down unsatisfied customer groups, all before any complaints flow through the inbox.
Identify the weak points
Sentiment, frustration, clarity and rephrase analysis per intent category lets you discover which of your features are failing your users expectations.
Find your feature gaps and unmet demand
Surface when users keep trying something your product doesn't have yet and identify its impact to your users and how often they would use it.
Detect breakdowns in UX
Rephrase and prompt clarity detection pick up workflow friction where your user's are confused, under-trained, or just not getting what they need done.
Dig deeper
Highlight where hidden opportunities lie based on your user's chats and where they break down. Is this an unsatisfied need? Is it latency? Is it a bug? Who is it affecting?